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Amtrak Smoking Policy
7/28/01
To: The Smoker's Club, Inc.
Thank you for contacting Amtrak.
To answer your inquiry, smoking is prohibited entirely in all areas of all non-overnight trains, as well as on the Coast Starlight and the Twilight Shoreliner.
On other long distance overnight trains, cigarette smoking ( only ) is permitted at designated times either in lounge areas or in a specially designated area only-- not in coaches, sleepers, dining cars or any other area. The crew
on each train will announce the designated lounge area smoking times.
See the "Services" section listed for each train in our national timetable for more specific information regarding the particular train you wish to travel on. As information, cigarettes are not sold on board trains that do not
permit smoking.
We apppreciate this opportuniy to be of service.
Customer Service
service@sales.amtrak.com
http://lb.amtrak.com/
Subj: RE: For Mr. Warrington....
Date: 9/5/2001 9:30:24 AM Eastern Daylight Time
From: BONNECK@amtrak.com (Bonnecarrere, Keith)
Thank you for your recent electronic correspondence.
Amtrak considers the issue of smoking on board our trains vital to providing
good service to all of our customers. Amtrak is constantly in the process
of reviewing our polices in an attempt to meet the needs of both non-smoking
and smoking passengers. Addressing this issue represents a difficult
compromise.
The decision to ban smoking on all short-distance trains was not made
lightly. Our experience was that when trains were full, smoking cars
regularly had over half the seats empty while non-smokers would choose to
stand in non-smoking areas. As we are experiencing a severe equipment
shortage, we do not have the resources to operate cars which are only
partially utilized. On long-distance trains, we have found that the smell
of smoke severely taxes the effectiveness of our ventilation system and
permeates fabrics and carpeting rendering the equipment both unpleasant and
unacceptable to non-smokers.
At the present time, we include a smoke-break area only on selected
long-distance trains. While these areas will not be designed as a lounge or
allow for food or drink, they will be a place for smokers to have a
cigarette at any time. The smoking areas will be enclosed and have a
powerful ventilation system to expel the smoke. These totally separate
areas will ensure that our non-smoking passengers will not have to walk
through cars that have smoke or smell of smoke, and the full lounges can be
enjoyed by everyone on board. Please check with our toll free number, 1
800-USA-RAIL, for the restrictions that apply to your chosen route.
Thank you once more for contacting us and letting us know how you feel on
this important issue. Rest assured that your concerns have been noted, and
that assuming the continued absence of federal legislation in this area, we
will consider all input from our customers when making any future changes in
the smoking policy.
Regards,
Amtrak Customer Relations
